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Response from the owner
2 months ago
Hi Amy, Thank you for sharing your feedback with us. We're sorry to hear that your recent experience at Tim Hortons wasn't up to our standards. We understand how frustrating it can be when small details, like having your chocolate donut placed upside down and the coffee cup not being clean, can affect your visit. Additionally, we regret that you were not greeted properly during your time with us. We appreciate you bringing this to our attention and will share your comments with our team to ensure we improve for your next visit. If there's anything more you'd like to discuss or to help us make this right, please feel free to reach out to us. Your input is valuable to us!