Tim Hortons

Name: Tim Hortons
Address: 1311 N Main Street Ext, Jamestown, New York, USA
Telephone: +17164846254
Price range: $
Rating: 3.3

786 votes

#8 of 75 cafes in Jamestown

6 more branches in Jamestown

ClosedOpens at 5AM

Updated 2 months ago

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Tim Hortons is distinguished by drink and food

Here you will be offered good breakfast sandwiches, chicken wraps and breakfast bagels. The unique characteristic of this cafe is serving tasty timbits, muffins and biscuits. After a long working day, you can try great iced coffee, tea or dark coffee.

Tim Hortons is suitable for people who have lunch on the go because they can order dishes as a takeaway. A lot of visitors find that the staff is courteous here. The professional service is a great benefit of this place. Most reviewers think that prices are democratic for what you get. This spot is characterized by the enjoyable atmosphere. This cafe is ranked 4.1 within the Google grading system.

Frequently mentioned in reviews

s Breakfast Wrap

cheese Bagel

take outMeal type

brunch Price

the drive thru

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sandwiches chicken breakfast sandwiches meat

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Ratings of Tim Hortons

Zomato

Not rated yet

Foursquare

(8/10)

Google

(4.1/5)

734

Trip

(4.1/5)

Facebook

(2.8/5)

Visitors' reviews on Tim Hortons

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meg 3 months ago on Google

This was my first visit to Tim Horton’s ever, and will probably remain the worst. I ordered a medium s’mores iced latte and a chocolate dip donut, and my sister ordered the exact same thing, both of us intending to use our free MEDIUM drink reward on our app. She got rang up first, the reward did not work and the cashier didn’t let her know. She didn’t demand a refund, but she asked what we could do to make it work for my purchase. He didn’t respond, so I went ahead and gave him my order in which he proceeded to just stare at me for 30 seconds after I was done ordering, like he was waiting for me to say something else. Very odd. He went to go get his manager after he realized the reward wasn’t working for my account, which she also wasn’t aware why it wasn’t working. She wasn’t kind or friendly in the slightest. She did this because she didn’t know why the reward on the app wasn't working. When asking my sister to pull up the reward on her phone, which my sister did for her, she looked at it and immediately said “no,” seemingly frustrated at something or somebody. She gave my sister and I refunds for our drinks which were supposed to be free, which we appreciated. However, when we received our drinks, they were very clearly smalls and not mediums. When asking the cashier why our drinks were TINY, he said that’s correct and the lattes come in a smaller size than other drinks. This is untrue because after ordering the SAME drink at another Tim’s, the medium size was much larger. Instead of fixing the problem he just lied to us. My sister and I both work in customer service industries, I work in the food industry myself, and this treatment was unacceptable. Behavior issues aside, why aren’t the employees and the mangers aware of what the app offers are for their own store and what applies to them??? Meal type: Breakfast Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 3 months ago

Hi Meg, Thank you for sharing your feedback about your first visit to Tim Hortons. I'm truly sorry to hear about your experience with the medium s’mores iced latte and chocolate dip donut, especially regarding the challenges with the app reward and the service you received. It sounds frustrating that both you and your sister had issues, and I appreciate your patience in this situation. I understand how important it is for our team to be knowledgeable about the app offers and to provide friendly service. Your experience does not reflect the standard we strive for. I will ensure that your feedback is shared with our management team to help improve our services. If there's anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. Thank you for bringing this to our attention, and I hope we can provide you with a better experience in the future.

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Ricky Munt 3 months ago on Google

Waited 20 minutes for a hot French vanilla cap at least it was only 3.50 cause I left their pumping put orders dont get me wrong but clearly not my cheap instant done drink. Sad learn customer service Meal type: Breakfast

Response from the owner 3 months ago

Hi Ricky, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at Tim Hortons fell short, especially with the wait for your hot French vanilla cappuccino. We appreciate you bringing this to our attention, as it helps us improve. We’re dedicated to providing our customers with great service, and it’s disappointing to learn we didn’t meet those expectations during your visit. If you have more details or if there’s anything else you’d like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. We hope to have the chance to serve you better in the future! Best regards, Tim Hortons Customer Service Team

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Josh Koch 7 months ago on Google

If you wanna go somewhere and order something and get a total random drink or a bag of food, go to Tim Hortons in Jamestown it don’t matter to location. They tend to screw up all your drinks and food orders and just give you whatever they want. So if you like surprises, this is where you wanna go Food: 2 Service: 1 Atmosphere: 2

Response from the owner 7 months ago

Hello Josh, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at timhortons.com/contact-us. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care

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+1 716-484-6254

Fast food

$$$$ Price range per person $1-$10