Tim Hortons

Name: Tim Hortons
Address: 638 Belmont Ave W, Kitchener, Ontario, Canada
Telephone: +15195798222
Price range: $
Rating: 4.8

940 votes

#54 of 103 coffeehouses in Kitchener

39 more branches in Kitchener

Open now 5AM - 11PM

Updated 1 month ago

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Tim Hortons serves a number of sweet dishes

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Visitors rate this restaurant below average on Google.

Frequently mentioned in reviews

the drive thru

dine inPrice per person

brunch Price

vegetarian options

takeaway food delivery

Ratings of Tim Hortons

Foursquare

(5.3/10)

Google

(3.6/5)

884

Trip

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Facebook

(4.2/5)

Visitors' reviews on Tim Hortons

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Prashamsha Lamichhane 2 months ago on Google

We had a really disappointing experience at this Tim Hortons around 10:40 p.m., close to closing time. I ordered a iced coffee and my friend ordered a small double-double. His coffee was as cold as an iced coffee. Being considerate, he politely asked if they could heat it up, saying he just prefers very hot coffee. Instead, the two ladies at the window raised their voices and insisted the coffee wasn’t cold. I even offered to pay for a new one, but they refused. To show them, my friend washed his hand with the coffee right in front of them. Only then did they say the machine was already shut down and offered a $2 gift card. My friend was so frustrated by how we were treated that he simply walked away.! Price per person: $1–10 Food: 1 Service: 1

Response from the owner 2 months ago

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

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Heru Heru 2 months ago on Google

I had a disappointing experience at this place. When I first arrived, the staff seemed unfriendly and a bit annoyed, possibly because it was close to closing time. I ordered a drink, but it did not have enough whipped cream. I politely asked if it could be filled, but I was told no and my request was refused. After that, I felt ignored and left standing without any help or explanation. Overall, the service made me feel unwelcome and not valued as a customer. Food: 1 Service: 1 Atmosphere: 1

Response from the owner 2 months ago

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

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sneha tulluri 2 months ago on Google

The staff was unprofessional. I ordered an Oreo ice cappuccino, but the quality was terrible. The liquid was thin and watery. When I asked the employee Aarti to remake it and fix it, she refused. Instead, she claimed the machine was faulty, leaving me powerless. When I asked for a manager, she claimed to be the supervisor, but there wasn’t one. I also mentioned that the whipped cream was much less soaked in the liquid, but she was so arrogant that she told me that’s how an ice cappuccino is supposed to be. I have been drinking ice Capp from 7 years now Food: 1 Service: 1

Response from the owner 2 months ago

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+1 519-579-8222

American, Vegetarian options

$$$$ Price range per person CAD 1-CAD 10