39 more branches in Kitchener
Open now
6AM - 9PM
Updated 1 month ago
Add a photo
20 photos
This cafe has been rated below average by Google.
Frequently mentioned in reviews
Visitors' reviews on Tim Hortons
/ 154
Add your review
Request content removal
Poonam T
2 months ago on Google
Terrible experience at Tims location at midtown hospital in Kitchener. I was waiting for 10 mins and when i asked about my order update, the lady ( brown girl, short hair, sharp voice) said we don't have candy cane hot chocolate, i said give me a regular one. She prepared a small one for my medium order. Then she poured more hot chocolate on my whipped cream topping. Horrible customer service. Food: 1 Service: 1 Atmosphere: 1
Request content removal
d oir
2 months ago on Google
Watched the employees get into an argument with each other during a busy time in front of customers, some stormed off, some yelled. Was very uncomfortable waiting 20mins and watching this chaos. A hospital setting is already chaotic for everyone, a hospitality service should not be for their customers.
T
Response from the owner
2 months ago
Hi, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care
Show replies (1)
Request content removal
Gurpreet Kaur
2 months ago on Google
I would like to recognize Harmanpreet Kaur, the supervisor at Tim Hortons, for her outstanding customer service. She is always professional, friendly, and helpful, and she goes above and beyond to ensure customers have a great experience. Her positive attitude and dedication to her work make a real difference. Thank you, Harmanpreet Kaur, for your excellent service and hard work! Food: 5 Service: 5 Atmosphere: 5 Order type: Dine in Meal type: Brunch Price per person: $10–20
All reviews
$$$$
Price range per person
CAD 1-CAD 10
Address
Waterloo Regional Health Network @ Midtown (Grand River Hospital), Kitchener, Ontario, Canada
39 more branches in Kitchener
Features
Сredit cards accepted
No outdoor seating
Wi-Fi
No delivery
Takeaway
No booking
Wheelchair accessible
Opening hours
| SundaySun | 6AM-9PM |
| MondayMon | 6AM-9PM |
| TuesdayTue | 6AM-9PM |
| WednesdayWed | 6AM-9PM |
| ThursdayThu | 6AM-9PM |
| FridayFri | 6AM-9PM |
| SaturdaySat | 6AM-9PM |
Website
Instagram
@TimHortons
Report incorrect information
