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Response from the owner
3 months ago
Hi Jasmine Silver, Thank you for taking the time to share your feedback. We're deeply sorry to hear about your experience regarding what you witnessed involving our staff. At Tim Hortons, we aim to provide a welcoming and safe environment for all our customers, and it's troubling to hear that this incident has led to such strong feelings. We appreciate you bringing this to our attention, as your feedback is essential in helping us improve. If you would like to share more details regarding this incident, please reach out to us here: timhortons.com/contact-us. We value your input in ensuring that we maintain the high standards our customers expect. Thank you again for your feedback, and we hope to do better in the future.