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Response from the owner
2 months ago
Hi Kayla G, Thank you for taking the time to share your experience with us. I'm sorry to hear that your last few caramel lattes from Tim Hortons haven't met your expectations. It's always our goal to provide a great experience, and it's disappointing to learn that this hasn’t been the case for you recently. We appreciate your feedback regarding the syrup levels in your drinks. Your insights are valuable and will help us in making improvements to ensure that our offerings meet our guests’ preferences. If there’s anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. We truly hope to have the opportunity to serve you better on your next visit. Thank you once again for being a guest. Best regards, Tim Hortons Team