Tim Hortons

Name: Tim Hortons
Address: 11951 240 St, Maple Ridge, British Columbia, Canada
Telephone: +17785720794
Price range: $
Rating: 4.8

735 votes

#17 of 56 fast food in Maple Ridge

5 more branches in Maple Ridge

Open now Open 24 hours

Updated 2 months ago

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A number of people who use Google didn't give this restaurant a high rating.

Frequently mentioned in reviews

the 240th location

chicken Habanero

cilantro

cant

drive thru

missing the Espresso

every morning

i spend

donuts

literally

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Ratings of Tim Hortons

Zomato

Not rated yet

Foursquare

(6.6/10)

Google

(3.5/5)

727

Trip

(3/5)

Facebook

(1/5)

Visitors' reviews on Tim Hortons

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Sandeep Ahuja 3 months ago on Google

I will like to share the poorest customer service interaction I've ever had with Tim Hortons staff. I am a regular user of the Tim Hortons app and often pay for my order though scan and pay feature. Today I had an offer for buy 1 get one free lunch wrap, I ordered two and activated that offer. When I came to pay for my order, the barista scanned my card and said I've already been charged for two wraps. I showed them the offer on my phone and after a lot of back and forth, they told me that since I've already paid for my order on the app, they can't reimburse me. The person who took my order was very rude and was not even ready to listen to what I had to say. They called this a "tech glitch", "it happened yesterday as well" and closed the drive thru door on my face. It's not about paying for a wrap, it's about principle. As a company if you're advertising a certain offer, you must adhere to it. And if you can't for any reason, then you should reimburse your customer's money. This was such a rip off and the rude customer service at this location just topped it. Meal type: Lunch Price per person: $10–20

Response from the owner 3 months ago

Hi Sandeep, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

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Lisa Gimenez 5 months ago on Google

Went through the drive thru for a small coffee & a bagel belt. The cashier was extremely rude. Did not greet me, handed me my hot coffee and I asked for a sleeve. She sighed & handed me a sleeve & I thanked her. Then she handed me my belt and I asked for napkins (pretty standard request for a drive thru order & TBH, should already be handed over with the bagel). It was like I was a huge inconvenience to her working a CUSTOMER service job! Awful service Meal type: Breakfast Price per person: $1–10 Food: 4 Service: 2 Atmosphere: 1

Response from the owner 5 months ago

Hello Lisa,We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-caWarm regards, Tim Hortons Guest Care

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Katie W 5 months ago on Google

Can always count on them to give you your order fast, but it will be wrong! Once I ordered a lunch BLT and two hashbrowns and received two bagels! This was really unfortunate because that was my food for the day not to mention the other times when they have forgotten items from my order (today it was a hash brown), or made my order wrong (I promise I don’t order insane complex orders, normally just a coffee and bagel) I’ve let this slide as it is a fast drive thru, but the customer experience has just gotten worse and worse. It feels like they only care about having a fast drive thru time. I would recommend they start checking the orders before handing them out.

Response from the owner 5 months ago

Hello Katie,We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-caWarm regards, Tim Hortons Guest Care

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+1 778-572-0794

Order via skipthedishes.com

$$$$ Price range per person CAD 1-CAD 10

11951 240 St

Maple Ridge, British Columbia, Canada

Address

11951 240 St, Maple Ridge, British Columbia, Canada

5 more branches in Maple Ridge

Features

Сredit cards accepted Outdoor seating Parking Wheelchair accessible Delivery Wi-Fi Takeaway No booking

Opening hours

SundaySun	Open 24 hours
MondayMon	Open 24 hours
TuesdayTue	Open 24 hours
WednesdayWed	Open 24 hours
ThursdayThu	Open 24 hours
FridayFri	Open 24 hours
SaturdaySat	Open 24 hours