Tim Hortons

Name: Tim Hortons
Address: 3880 S Rochester Rd, Rochester Hills, Michigan, USA
Telephone: +15868847481
Price range: $
Rating: 2.3

151 votes

#27 of 171 fast food in Rochester Hills

4 more branches in Rochester Hills

Open now 6AM - 8PM

Updated 3 months ago

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At this restaurant, guests may have nicely cooked breakfast sandwiches. You will be offered tasty timbits. Visitors don't highly appreciate cold coffee at Tim Hortons.

This place with takeout food is suitable for those clients who like to eat on the go. A lot of people mention that the staff is creative here. Many reviewers highlight that the service is spectacular. The atmosphere of this place is pleasant. But google users haven't given this spot a high rating.

Frequently mentioned in reviews

take outMeal type

customer service

takeaway dinner breakfast

breakfast sandwiches cheese hash browns breakfast bagels bagels

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Ratings of Tim Hortons

Foursquare

Not rated yet

Google

(3.2/5)

145

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Visitors' reviews on Tim Hortons

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Socorro Brown 7 months ago on Google

It's like every time I go to this location they make my coffee wrong. As someone who worked in coffee for a couple of years what is so hard about putting the right amount of creamer and sugar into the drink. I will say this location is good with time efficiency. However, when it comes to the quality of the beverages the staff really needs to start paying attention to detail. Because I'm genuinely tired of this happening for the 3rd time now. Meal type: Breakfast Price per person: $1–10 Food: 2 Service: 3 Atmosphere: 2

Response from the owner 7 months ago

Hello Socorro, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care

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Kimberlee Davidson 8 months ago on Google

My experience at this Tim Horton’s location was very disappointing. I placed a mobile order and not only did they not have all the items I ordered & paid for, but they told me they couldn’t issue a refund in the store and that I had to contact customer support. Well after a few emails back & forth with customer support, all they could offer was the suggestion to call the store and ask again for a refund because “the policy as of August 2021 is that only the managers at the location can process refunds.” Absolutely crazy. This is not the first time I’ve been given the runaround from Tim Horton’s customer service. Looks like I’m going to be calling this store and crossing my fingers a manager actually helps this time. I will not be a return customer. Update: I was able to speak on the phone with a manager named Mike. Unfortunately, if you need a refund, you have to be in store and have the physical card you used to make the purchase with. Since I do not live in this area, I won’t be able to get a refund. He told me that he will be making sure his staff stops giving bad information and is aware that refunds need to be made at the store. I do hope other customers see this before they get stuck in a pickle like I did. Meal type: Breakfast Price per person: $1–10 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 8 months ago

Hello Kimberlee, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care

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Saleen 9 months ago on Google

By far the worst experience I have ever had at a Tim Hortons/Drive thru at 7:20 Am in the morning. My experience from first pulling up to the speaker to be greeted to go ahead and order by a Asian woman. As my brother is placing his order she ends up telling us hold on then walks away for a couple mins with us left waiting. Then a second Asian woman comes to the speaker as he starts retrying to place are order again and she just walks away. After that we just drove away I wouldn't recommend this place I'd rather go somewhere else for my coffee. If I could i would have gave no star it doesn't deserve any in my opinion but negative stars

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+1 586-884-7481

Donuts

$$$$ Price range per person $1-$10