Tim Hortons

Name: Tim Hortons
Address: 31 Helmcken Rd #150, Victoria, British Columbia, Canada
Telephone: +17782655657
Price range: $
Rating: 3.7

#85 of 474 fast food in Victoria

#16 of 64 fast food in View Royal

Add a photo

16 photos

Tim Hortons offers a selection of sweet dishes

Add a photo

Add your opinion

Try nicely cooked soup at this restaurant. It's time to degustate good coffee or great tea. Visitors don't like doughnuts at Tim Hortons.

It's easy to find this place due to the great location. The professional staff works hard, stays positive and makes this place wonderful. Enjoyable service is something that people highlight in their reviews. You may pay your attention to the homey atmosphere. But this spot has been rated below average by Google.

Frequently mentioned in reviews

tims

donut

bagel

refund

company

the island

hospital

using

remember

card

See allLess

Ratings of Tim Hortons

Foursquare

(6.4/10)

Google

(3.7/5)

415

Trip

Not rated yet

Facebook

(5/5)

Visitors' opinions on Tim Hortons

/ 213

Search visitors’ opinions

Add your opinion

Request content removal

Darrell Jones 15 days ago on Google

I had a very poor customer experience at Tim Hortons Eagle Creek this morning. Sunday, April 21, 2024. I stopped in to get a coffee and breakfast, and to exchange my defective plastic to go cup. I explained to the clerk and eventually to the supervisor how the lid keeps popping off and I pour coffee down the front of myself. After the second time I stopped using the cup. Neither the clerk or the supervisor would exchange the cup without a receipt. While the supervisor was handling the cup, the lid popped off twice in his hands. Still, he refused to exchange it for a working cup and lid. What should’ve been a simple exchange of a $2 cup to retain customer loyalty and ensure future business instead has put me off visiting Tim Hortons Eagle Creek or any other Timmie’s. I’m going to keep this cup in my office to remind me of how not to treat a customer and I will be sharing my experience of how I can not believe a company with revenue of over $7 billion and a net income of $1 billion will not empower and encourage their employees to make such small important decisions to retain customer loyalty.

Response from the owner 15 days ago

Hi Darrell, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Show replies (1)

Request content removal

AKSHEY SAKSENA 29 days ago on Google

The products are awesome n the service is excellent

Response from the owner 29 days ago

Thanks AKSHEY! We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Warm regards, Tim Hortons Guest Care

Show replies (1)

Request content removal

lyle beckman 29 days ago on Google

Purchased 6 donuts, the Boston cream and Canadian maple had zero filling!!! Service: Take out Meal type: Other Food: 1 Service: 5 Atmosphere: 3

Response from the owner 29 days ago

Hello lyle, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at https://www.timhortons.ca/contact-us. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care

Show replies (1)

All opinions

+1 778-265-5657