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Response from the owner
2 months ago
Hi David R, thank you for being a guest of Tim Hortons and for taking the time to share this feedback. I’m really sorry to hear that about half the time your coffee is wrong and that the food is often cold, especially since you stop in every day on your way to work. We understand how frustrating that is, and we’ll make sure the team looks into what may be causing the inconsistency so your next visit is better. If there is anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us