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Response from the owner
a month ago
Hi Jon,Thanks for your feedback. We checked this with our team and we are glad to confirm that the issue was resolved and the money was refunded on the spot.To answer your question: it was absolutely an honest human mistake. Since all card payments go directly to the business account, our staff cannot pocket any extra charges. Honesty is our core value, and we always do our best to correct any oversight immediately, just as the team did for you.We hope to welcome you back for a seamless experience next time!Best regards,Titanic Pub