The Torch

Thank you for taking the time to share your feedback. We’re really sorry to hear that your experiences with us have been disappointing, particularly as you’ve visited us more than once.We completely understand your frustration regarding the limited menu. We always aim to have as much of our menu available as possible, and we’re sorry that this wasn’t the case on either of your visits.Regarding the plastic cups, we appreciate this can be disappointing. As we are located at Wembley, on event days and around major events we are required to serve drinks in plastic cups as part of the venue’s event safety and security measures. We appreciate that this may not have been obvious, and we’re sorry for any inconvenience this caused.We’re pleased to hear that you found our staff friendly, but we’re genuinely sorry that the overall experience has left you feeling that you won’t return. Your feedback is important to us and will be shared with the team as we continue to improve. Torch Management Team

Thank you so much for the amazing 5 star review!We're so pleased to hear you enjoyed the food, atmosphere and our team! We really appreciate your kind words, especially about how hard the staff have been working in the heat. We completely understand your comments regarding the air conditioning and really appreciate your patience and understanding. We hope to welcome you back again soon!