Toucans bar

Name: Toucans bar
Address: 14 Merriville Rd, Kellyville Ridge, New South Wales, Australia
Telephone: +61432911413
Rating: 2.2

103 votes

#2 of 8 cafes in Kellyville Ridge

ClosedOpens at 2PM

Updated 2 months ago

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Toucans bar is distinguished by interior and food

Being at this confectionary restaurant, try good ice cream and perfectly cooked acai bowls. Most visitors suppose that the staff is terrific at this place. Despite the popularity among customers, the weak side of Toucans bar is its spectacular service. You will certainly appreciate the homey atmosphere. But this place is not highly estimated by Google users who assigned it a below average rating.

Frequently mentioned in reviews

friendly staff great service

ice cream acai bowls gelato pancakes waffles coffee chocolate juice

Ratings of Toucans bar

Google

(3.6/5)

103

Visitors' reviews on Toucans bar

/ 82

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Stellar Straya 3 months ago on Google

I have found metal pin inside the dutch pancake , when i chew i found out as it hurt my mouth , very very poor quality , never expected from any restaurant .

Response from the owner 2 months ago

Hi Stellar, We’re very sorry to hear about your experience and sincerely apologize for the distress this caused. Please contact us directly so we can discuss this matter and make it right. Your safety and satisfaction are very important to us, and we want to address this immediately. You can reach us at Toucans Bar in Kellyville Ridge—we appreciate you bringing this to our attention.

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royal 5 months ago on Google

Really bad customer service, gave me the wrong item and never exchanged it. They asked me to pay extra for their mistake. The staff were so rude to me when i told them they were wrong. Never coming here again and i wish no one else does on how rude they were.

Response from the owner 3 months ago

Hi Royal, really sorry to hear about your experience and truly apologise for the poor customer service you received. This is definitely not the standard we aim for. Please reach out to us directly so we can make things right. We appreciate your feedback and hope you reconsider giving us another chance.

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David Smith 6 months ago on Google

Would not recommend, owner is rude, portions are very small. Quantity and quality is severely decreased since the past. Paid over $20 for an açai which is as big as a small apple. Please no one buy anything, not until they increase the quality of the acai. Extremely misleading on uber eats, we are literally paying more and getting less than normal. We need to boycott toucans bar

Response from the owner 4 months ago

We’re sorry to hear about your recent experience. This is certainly not the impression or standard we aim to set for our customers. Portion size, quality, and clear representation on delivery platforms are very important to us, and your feedback will be reviewed carefully with our team. We always strive to offer value and consistency. We would appreciate the opportunity to discuss this further and better understand your concerns. Please feel free to contact us directly.

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