Touché

Thank you for taking the time to share your feedback with us. We're pleased to know that you enjoyed the view, though we're genuinely sorry that other aspects of your visit did not leave the same impression. Regarding the Italian Sub, our recipe is served with a touch of honey, which is noted on the menu as part of the flavour profile. We understand that taste preferences vary from person to person, and we're sorry to hear that the combination was not to your liking. Had we known during your visit, our team would have been more than happy to discuss alternatives or adjustments where possible. We were also sorry to learn that you found some of the dishes underwhelming. Our team always checks in with guests and also asked about your experience during checkout, so it is unfortunate that we did not have the opportunity to learn about these concerns while you were with us and address them directly. Regarding the water service, we would like to clarify that we do not serve tap water. To ensure food safety and hygiene standards, we only offer bottled drinking water. Regarding the seating area, our team initially arranged a table in the more shaded central section to ensure a more comfortable experience. When a table by the window became available, we understood your preference for the view and assisted with the move while also mentioning that the area could be less comfortable during certain hours due to heat from the glass façade. Nevertheless, we understand that comfort is an important part of the dining experience, and we're sorry that this affected your visit. We truly appreciate your honest feedback. While we're disappointed that we fell short of your expectations this time, comments like yours help us continue improving both our food and guest experience. We hope there may be an opportunity to welcome you again in the future and provide a more enjoyable visit.