Twisted Vine Restaurant

Name: Twisted Vine Restaurant
Address: 285 Main St, Derby, Connecticut, USA
Telephone: +12037342462
Price range: $$
Rating: 4.1

#2 of 62 restaurants in Derby

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All the customers love the menu that offers great Italian cuisine at this restaurant. Twisted Vine offers nicely cooked grilled chicken, ravioli and scallops. A number of people mark that ice cream here is tasty. Don't miss the opportunity to order delicious marsala, beer or martinis. This place will offer you great coffee.

You can organize an anniversary, a wedding or a birthday party here. The competent staff welcomes guests all year round. If you want to experience prompt service, you should go to this spot. Delicious dishes at democratic prices are provided here. You will definitely appreciate the spectacular atmosphere and beautiful decor. This restaurant is rated on Google 4.4 by its visitors.

Frequently mentioned in reviews

picone

i attended the paranormal dinner

a haunted tour

the Chicken Alana

old bank building

basement

stacy

the tortellini

the balcony

reduction

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Ratings of Twisted Vine Restaurant

Yelp

(3.5/5)

Zomato

(2.6/5)

Foursquare

(6.4/10)

Google

(4.4/5)

296

Trip

(4/5)

Facebook

(4.1/5)

628

Visitors' opinions on Twisted Vine Restaurant

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Sherry Coco 21 days ago on Google

Reply: lol and Touche' Admittedly the review was a bit harsh, but your response as a business owner should have been more diplomatic than me. Constructively, I don't think not offering individual checks is a good idea. They do make the hand held units that allow the server to process each persons order separately. Could be a good investment if you are planning on having more events. Also I don't think one missing server should have cause such a disruption. I think the issue was more in the kitchen (entrees before apps?). And managers need to jump in and assist servers when short handed. I do hope you can get your ducks in a row. I know people are short handed, but you have to be able to handle situations better. Best of luck Original: Went here for an event. Took over 20 minutes for a server to even take our drink order. The 2 guys that were "working" were useless: an older gentleman who barely moved and a slightly younger guy who looked totally confused. Servers were carrying one plate or drink at a time. Only on server had a clue and was going on and seemed to be doing everything for everybody. (You know who you are....and should get a job at a better place). Our food did not come out until about 10 minutes before the event was over. It was not the appetizer or the salad. It was the entrée which was overcooked pasta with way too much vodka sauce and chicken cutlet that was so over cooked, hard and dry. There was gritiness in the sauce (I'm afraid to even think about what that was). Our salad was ready though. Lol. I had asked for it and the app to be removed from the bill. I ended up just taking the salad to go, which I regret. Really am I supposed to eat aeal in 10 minutes when I've been there for 2 1/2 hours? Oh, but they made sure to add that 18% gratuity since it was an event! And only took cash...heaven forbid you wanted change, youd be there another hour waiting. NEVER AGAIN! Actually went someplace else to eat afterwards. Food: 1 Service: 1 Atmosphere: 3

Response from the owner 27 days ago

Hello Karen, Thank you for the very very long critique. We apologize for your horrible experience! Yes, we did get slammed on Sunday. It was our first Golden Gays Event. We did have one server who didn’t show. We didn’t want to cancel the …Hello Karen, Thank you for the very very long critique. We apologize for your horrible experience! Yes, we did get slammed on Sunday. It was our first Golden Gays Event. We did have one server who didn’t show. We didn’t want to cancel the event because of the lack of help. Reliable help has been an issue of late. I did speak to a lot of the quests and overall everyone was very understanding and happy. All of the delay at the end was the fact that pretty much every single person needed a separate check. For our future Golden Gays Event’s will not allow separate checks. That should help a lot. As far as cash only goes, we always accept any form of payment. All you had to do was ask. Also, no one was rushed out. A lot of people stayed around for a while. If you wish to discuss a refund, please feel free to call the useless older gentleman @ 203-734-2462. I believe he is available 24/7!More

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Aisha Gambrell 26 days ago on Google

Went here for the Golden Gays brunch on 4/14. It was my first time here. Cute little place (minus the construction in the front) and they were PACKED for this event. My girlfriend and I ran late, and didn't have a table to sit at.. Mike managed to get a table and set us up by the vault (which was pretty cool, and much appreciated!) Once seated, I noticed about 4-5 servers running like CRAZY. It took us a while to get menus, but once we did, we met our waitress Elaine. Food and drinks also took a while, I ordered the chicken francese and a sex on the beach.. however once I got my food, it was cold. I told Elaine and she was very quick to rectify it. Once remade, it was delicious, definitely recommend. My girlfriend got the ravioli with meatballs- the meatballs were HUGE and she said they were very flavorful. Getting the check after the show was a whole big to-do as not only did one of their computers go down on probably one of the busiest days they've had, but a group of NINE wanted NINE DIFFERENT CHECKS from Elaine (Ms. Sherry who posted her 1 star review was one of them- and many of them in that party complained about everything from the start. I was seated right across from them). Needless to say, they caused more congestion. But- BUT, one of the long time workers, Marissa ( I will never forget her) cleared out the 9 drunken old ladies, myself and 3 other people behind me in about 10 mins! I have never seen someone move so swiftly and efficiently at a cash register! I stayed around after Marissa cashed me out (she is an absolute sweetheart and i could see the day had gotten to her) just to learn more about them and the place. I found out that 2 workers called out on the day of this event, it was only Elaine's THIRD shift, and they had other people to come in to help them. They were overwhelmed and it showed but they did the best they could and I went from being frustrated to understanding. This one event does NOT represent the people who work here and the food they serve. Elaine, Mike, Marissa and Dave (who I spoke to tonight to make my reservation for NEXT month) are people who love what they do and serve really good food! They know they have kinks to work out which is why I am willing and excited to go back next month for the 2nd Golden Gays brunch. Service: Dine in Meal type: Brunch Price per person: $20–30 Food: 4 Service: 3 Atmosphere: 5 Recommended dishes: Chicken Franchese

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Debbie Luzey 2 years ago on Google

We went here for the paranormal dinner and tour its an old bank from the 1960's which became it's first restaurant around the 1970,s it was called the Birmingham restaurant then another owner took over changed the name. And now the owner Mike has had it for the last 16yrs and it has been the Twisted vine restaurant since. With lots and lots of exciting history and haunted stories and paranormal activities since day one. You can buy tickets online for many different things and events they have. Or just go for a very very tasty dinner. With amazing service very welcoming and polite staff. And an unbelievable atmosphere and decor. Awesome evening we had an will 100% be going back.

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+1 203-734-2462