Two Groupers

Hi Andrew, Thank you for taking the time to share your feedback, and we’re really sorry to hear about your recent experience. We genuinely appreciate that you’ve been a loyal customer since the Cod Rocks days, and it’s disappointing for us to hear that we let you down on this occasion. The seafood basket has recently been adjusted due to ongoing increases in seafood costs, but we understand that this should have been clearly communicated when you placed your order. We apologise if that wasn’t explained properly. The price for the Seafood Basket for 1 is less than the original seafood basket and we now do a Seafood Basket for 2 which is slightly more than the original, but includes 2 pieces of fish. We’re also concerned to hear that you thought the fish tasted “off” and that you’ve been feeling unwell. Food quality and safety are extremely important to us, and we take comments like this very seriously. All of our seafood is prepared fresh, but I will absolutely look into this further. If you’re willing, please contact us directly at the shop so we can discuss this with you and make it right. Your feedback is important and helps us improve. We’re sorry to hear you’re considering not returning, but we do hope we may have the opportunity to regain your trust in the future. Kind regards, Two Groupers

Hi Lucy, We’re genuinely sorry to read this, especially as you’ve been supporting us for so many years. That means a lot to us, and it’s upsetting to hear you’ve felt disappointed on several recent visits. We take our fish quality very seriously — if you ordered snapper, it should absolutely have been snapper, and it certainly shouldn’t have been tough or unpleasant. That’s not the standard we aim for. We’d really appreciate the opportunity to look into this properly and make it right. If you’re willing, please contact us directly at two.groupers@outlook.com with the date of your visit so we can investigate what happened. We value all feedback — even when it’s hard to hear — because it helps us improve. — The Team at Two Groupers