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Response from the owner
5 months ago
Thank you for taking the time to share your experience. We are truly sorry to hear that you became ill after your visit and hope you are feeling much better. Food safety and cleanliness are extremely important to us. Our staff are required to follow strict handwashing and food-handling procedures, and we take any concerns regarding hygiene very seriously. We will review your comments with our team and reinforce our food safety protocols immediately. Regarding the plov being served quickly, our traditional plov is prepared fresh in large batches throughout the day, as is customary in Central Asian cuisine, allowing it to be served promptly while maintaining its quality. We would appreciate the opportunity to learn more about your visit and investigate your concerns. Please contact us directly so we can discuss what happened and make things right. Thank you again for your feedback, as it helps us improve our service and guest experience.