Vail Stables

Julie,Thank you for taking the time to explain what happened. I’m sorry that an otherwise beautiful ride left you feeling embarrassed rather than simply corrected.Our guides do have to be very direct when managing a string of horses, particularly when spacing or horse behavior becomes a safety concern. Sometimes instructions have to be given quickly and loudly enough for everyone to hear. But there is still a difference between being direct and making someone feel singled out, and I understand from your review that this is how the interaction felt to you.I will talk with your guide about what happened. We can always be better at making sure a safety correction is clear without making a guest feel diminished in the process.I’m also sorry the ride became stressful with the difficulties involving the horse and rider ahead of you. Managing riders of different experience levels in one string can sometimes be challenging, but that responsibility belongs to us, not to you.I’m glad you found the ride through the aspens beautiful, but I’m sorry the interaction overshadowed so much of it. Thank you for giving us something worth looking at and improving.Kym

Thank you! We love “unexpected good time.” Another conversion!!!! That may be the most accurate description of Vail Stables yet.You come up a dirt road with a 3-year-old and somehow end up petting goats, buying goat snacks, taking a pony ride and discovering a place you didn't know existed.We’ve been hiding up here in plain sight for 24 summers. Apparently we need to work on the “plain sight” part.So glad you found us. And thank you for mentioning our staff. They’re pretty wonderful humans. It had to be Betsy. She doesn't know a stranger.