Café Van Houtte

Name: Café Van Houtte
Address: 520 Bd Saint-Joseph, Drummondville, Québec, Canada
Telephone: +18198509912
Price range: $
Rating: 4.3

341 votes

#3 of 31 cafeterias in Drummondville

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Good soup and nicely cooked sandwiches are the best dishes. According to some reviews, parfait are tasty at this cafe. Here you may drink great americano, cappuccino or latte.

Most guests mention that the staff is energetic. The spectacular service displays a high level of quality at Café Van Houtte. The lovely atmosphere is to be found here. Google users granted the score of 4.3 to this place.

Frequently mentioned in reviews

breakfast Price

lunch breakfast dinner great service

soup salads sandwiches parfait croissants

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Ratings of Café Van Houtte

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Not rated yet

Google

(4.3/5)

329

Trip

(5/5)

Facebook

(4.4/5)

Visitors' reviews on Café Van Houtte

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Marian Leimovici 21 days ago on Google

The place is fine as well as the food. However, every time I've come in, there has only been one person serving customers! In such a large cafe there should be at least 2 people serving. One time I waited for my coffee for 15 minutes because there was only one person serving customers and it was 4 in the afternoon! Food: 4 Service: 1 Atmosphere: 4

Response from the owner 10 days ago

Hello Marian Leimovici,Thank you for sharing your feedback with us. We're glad to hear that you find our place and food satisfactory. However, we apologize for the inconvenience caused by the staffing situation during your visits. We …Hello Marian Leimovici,Thank you for sharing your feedback with us. We're glad to hear that you find our place and food satisfactory. However, we apologize for the inconvenience caused by the staffing situation during your visits. We experienced higher customer traffic during the holiday season, which may have impacted wait times. Your comments will be taken into consideration as we strive to improve our service. Thank you for bringing this to our attention. The Marketing Team More

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Souad Jebalia 2 months ago on Google

The coffee is good but the waitress who served in the evening on Saturday November 16, 2024 treated us like thieves just for a bottle of juice (I took it with my lunch, I took it from my bag for my friend who doesn't want to drink coffee!) We asked to check the cameras, she refused and insisted that it wasn't paid for! She speaks in a very unfriendly manner and said to us, turning her back, I hope you are honest! She let me talk to myself. Disappointed for my first visit but despite that the space is very well organized and bright I liked it, the coffee is delicious but next time if it happens again I would like to speak with a manager. Food: 4 Service: 1 Atmosphere: 3

Response from the owner a month ago

Hello Souad Jebalia, Thank you for sharing your experience with us. I am sorry to hear that your …Hello Souad Jebalia, Thank you for sharing your experience with us. I am sorry to hear that your first visit was not entirely satisfactory due to interaction with our staff. We place great importance on courtesy and respect for our customers, and your feedback is essential to help us improve our service. We hope to have the opportunity to provide you with a more pleasant experience during your next visit. Thanks again for your feedback. The Café Van Houtte teamMore

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Lina Ejouahri 2 months ago on Google

We are a group of friends, my friends had coffee and we sat down to chat like all the rest of the people. I take my juice from my bag because I can't digest caffeine, the waitress comes to see me to tell me to pay for my juice, I explain that the juice belongs to me and that she can check the surveillance cameras if this answer does not suit her, the latter answers me and I quote: “I hope you are honest, and I am sure you did not pay that.” I find this to be degrading behavior for customers, especially in the presence of other people, as well as racist given my origins, this is inaccessible given current conditions! Food: 1 Service: 1 Atmosphere: 1

Response from the owner a month ago

Hello Lina, I'm really sorry to hear about your disappointing experience. Your description …Hello Lina, I'm really sorry to hear about your disappointing experience. Your description of the incident is concerning and does not reflect the level of service we strive to provide. I understand how frustrating this must have been and I apologize for the behavior of our staff. We take your feedback very seriously and will investigate this incident to ensure this does not happen in the future. Thank you for sharing your concerns with us. The Marketing teamMore

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+1 819-850-9912

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Open now 7AM - 8PM

$$$$ Price range per person up to CAD 14