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Response from the owner
a month ago
Thank you for your honest feedback. We're sorry to hear that neither the Schnitzel nor the overall experience met your expectations.Our standards for quality and preparation are high, so we'll take your comments about the Schnitzel and lemonade seriously. Taste is of course personal, but the dish should never feel excessively dry or difficult to eat.We're also disappointed to hear that the atmosphere and service felt unwelcoming. That's not how we want guests to experience Velani, and we’ll discuss your feedback with the team.