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Response from the owner
7 months ago
Dear Mr Walke, Thank you for taking the time to share your experience with us. We are sincerely …Dear Mr Walke, Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that you experienced rude and unfriendly treatment from our staff during your visit to our butcher shop. As the Vinzenzmurr butcher's shop, it is our philosophy to always offer our customers excellent service that is characterized by politeness, friendliness and respect. We therefore take your feedback very seriously and would like to sincerely apologize to you for our employee's behavior. In order to continually improve our customer experience, we would be happy to receive further details from you. If you are willing to sacrifice a few minutes of your time to tell us about your experience in more detail, we would greatly appreciate it. Please send us your feedback by email to info@vinzenzmurr.de. It is our goal to learn from this incident and ensure that such a situation does not happen again. Your feedback allows us to further train our employees and ensure that our customers always have a positive impression of our butcher shop. Once again, we would like to sincerely apologize to you and hope that you will give us another chance to demonstrate our outstanding service quality to you. Best regards, Vinzenzmurr butcher shopMore