Bela Vista Hotel & Spa

Dear Mr. Jonathan Saunders, …Dear Mr. Jonathan Saunders, Thank you very much for taking the time to share your feedback regarding your recent stay with us. Having reviewed your comments, we were genuinely surprised to learn about your dissatisfaction, as we did not receive any complaints or concerns on your part during the course of your stay. In addition, on the check-in date, upon showing you your room, we received positive feedback from you regarding this. Furthermore, we strive to provide comprehensive information about all room categories on all our online platforms. This includes detailed descriptions of various aspects including the size, building location and view. By providing such detailed information across our platforms, we aim to enhance the booking experience for our guests, allowing choose the room category which suits you best. Moreover, kindly note that our website, as any other commercial website, was designed to showcase the beautiful features of Bela Vista. Nevertheless, it also has a part dedicated to our surroundings, that allow guests to explore the area through google earth. Adding to this, 7 days prior to your arrival, we shared through booking.com information regarding our location, together with other useful information regarding your experience at Bela Vista. Bela Vista, built in 1918, once stood alone at Praia da Rocha. The area has since grown and became a tourist landmark with a lot of movement. We do not try to hide this fact from our esteemed guests, as for the majority of them it is a plus. A very convenient location, on the top of a cliff, walking distance to the beach and two steps to the city main avenue where we can find many options of restaurants, bars, shops, casino, etc. We take all our guests feedback seriously, and we would like to assure you that if we had been made aware of any discontentment regarding your room, we would have taken immediate action to show you available alternatives. Our goal is to make every guest's stay as pleasant and memorable as possible, and we regret that we were not given the opportunity to make things right for you during your time with us. We remain at your entire disposal for any further assistance. Many thanks, Gonçalo Narciso dos Santos General ManagerMore