Vista Rooftop Bar and Lounge

Hi Jesse, Thank you so much for taking the time to share such a thoughtful review. We truly appreciate your kind words and especially your recognition of Roberto. Coming from someone with such extensive hospitality and customer service experience, your feedback means a great deal to our team. Roberto consistently brings passion, professionalism, and genuine hospitality to Vista Rooftop Bar & Lounge, and we are so happy to hear he made such a lasting impression during your visit. We will absolutely share your comments with Roberto and the entire team. Creating memorable experiences is what we strive for, and it is wonderful to know that Vista, the atmosphere, and especially Roberto helped make your trip to Miami so special. Thank you again for your support and recommendation. We look forward to welcoming you back the next time you are in Miami. Sincerely, Sinem Kaya General Manager

Hi Sandra, Thank you for sharing your feedback with us. We are very sorry to hear that your experience did not meet expectations and that the service felt disorganized during your visit. While we appreciate your kind comment about our team member, we regret the overall experience left you disappointed. Your feedback regarding the service and missing details such as napkins has been shared with our team so we can address these concerns and improve moving forward. We appreciate you giving us a try and are sorry we did not provide the experience you were expecting. Sincerely, Sinem Kaya General Manager

Hi Jeanet, Thank you for taking the time to share your experience at Vista Rooftop Bar and Lounge. I’m truly sorry to hear that your visit fell short of expectations, from the atmosphere and food to the service delays you encountered. That said, I sincerely appreciate you recognizing Guido. We’re grateful for his dedication, especially on such a challenging evening, and your kind words will absolutely be shared with him and our leadership team. Your feedback regarding staffing and overall experience has been noted and is being reviewed internally as we work to improve consistency across all areas. We genuinely appreciate your honesty and hope you’ll consider giving us another opportunity in the future. Sincerely, Sinem Kaya General Manager