Vons

Thank you for your feedback, Valerie. We strive to provide quality products and a positive shopping experience for our customers. Your experience matters to us, and we take this matter seriously. We have shared your feedback with the appropriate team for review. If you'd like to discuss further details, please reach out to us via the “Contact Us” page on our official website, referencing this Google review.

Hi S! We hear about your experience with your online order and in‑store visit. We understand how frustrating it must have been to receive substitutions that didn’t match your original order, especially when the items were available on the shelves. We also regret that our customer service did not meet your expectations when you sought assistance. This is not the level of care or professionalism we strive to provide. Your feedback is important, and we will be sharing it directly with our store leadership team to address these concerns. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.

Hi Joann! Thank you for your feedback. We understand how concerning this experience is, including blocked access to products and limited availability. Your comments have been shared with the appropriate team for review moving forward. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.