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Response from the owner
6 months ago
Dear Chanda, Thank you for taking the time to share your feedback and impressions from your visit to Riga. We are glad to hear that you appreciated our central location, cleanliness, room temperature, and several in-room amenities. However, we would like to kindly clarify that our hotel rooms do not have internal steps or different floor levels. It is possible that there may have been a misunderstanding or a mix-up regarding the room layout. We would also like to note that our hotel offers rooms specifically designed for guests with special accessibility needs. We always recommend informing us in advance, so we can ensure the most suitable accommodation and provide a comfortable stay. Thank you once again for your feedback. We truly value our guests’ opinions and hope to welcome you again in the future. Best regards, Maksims Senior Admninistrator Wellton Riga Hotel & SPA