Wingstop

Name: Wingstop
Address: 3685 W 18th Ave, Hialeah, Florida, USA
Telephone: +13058240900
Price range: $$
Rating: 2.4

443 votes

#413 of 1245 restaurants in Hialeah

4 more branches in Hialeah

Open now 10:30AM - 12AM

Updated 3 days ago

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Wingstop is distinguished by exterior and food

At Wingstop you can enjoy French-fried potatoes

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This restaurant is to be recommended for nicely cooked fried chicken, buffalo wings and garlic parmesan. Get your meal started with delicious lemonade or good tea. Wingstop offers food delivery for the convenience of its clients. A number of reviewers consider the staff energetic. If you want to enjoy fast service, you should visit this place. The ambiance is quiet, as people see it. This spot has got Google 4 according to the visitors' opinions.

Frequently mentioned in reviews

mango Habanero

ordered Lemon Pepper

delivery Meal

this Wing Stop

5Price per person

chicken Sandwich

to make sure

takeaway food delivery dinner

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Ratings of Wingstop

Foursquare

(6.7/10)

Google

(4/5)

408

Trip

Not rated yet

Facebook

(3.4/5)

Visitors' reviews on Wingstop

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Carlos Martinez a month ago on Google

40 piece lemon pepper order (Well Done/Only Drums) order was a big disappointment red inside undercooked raw wings and barely cooked what a terrible experience. Food: 1 Service: 2 Atmosphere: 1 Order type: Takeaway Price per person: $50–60

Response from the owner a month ago

Thanks for letting us know, Carlos Martinez. We take all feedback to heart and use it to do better. Reach out at https://wingstop.io/contact_us—we’d like the chance to turn this around and show you what a true Wingstop experience feels like.

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Jan Lopez a month ago on Google

I’ve always been a huge fan of Wingstop, which is why today’s experience was especially disappointing. I placed my order online and, since I live nearby, I left as soon as I received the notification that my order was “being packed.” When I arrived, there were already a few customers waiting. I checked the order status screen, and both my order and another customer’s order were marked “Ready for Pickup.” I approached the employee at the front counter, who simply asked for my name and walked to the back without telling me whether my order was actually ready. After waiting about 10 minutes, I asked again because the screen still showed my order as ready. I was then told it wasn’t ready, and the employee removed both my name and the other customer’s name from the screen. While waiting, I noticed the store phone ringing continuously. Employees would answer the phone only to immediately hang up, causing it to ring over and over without anyone actually assisting the callers. It also became clear that my order had not even been started, as multiple DoorDash and Uber Eats drivers who arrived after me received their orders and left before I did. It appeared that delivery orders were being prioritized over customers who were physically waiting in the restaurant. The dining area quickly filled with frustrated customers, many of whom were complaining about the excessive wait times. During all of this, one of the cooks—a taller gentleman working in the back—started playing loud Cuban music with explicit lyrics on a speaker. The volume was so high that customers in the front of the restaurant could barely hear each other, which only added to the unprofessional atmosphere. The screenshot I attached shows the time I received the notification stating my order was “ready for pickup” and the time I finally walked out of the restaurant—41 minutes later. Throughout that time, I asked multiple times about my order and was repeatedly brushed off without any explanation or apology. Please visit your camera footage if you would like proof of my complaint. To make matters worse, the food itself was disappointing. The fries were cold and stale, and the wings were under-seasoned and not cooked as well as they usually are. This experience was unacceptable and far below the level of service I have come to expect from Wingstop. Unfortunately, I will not be returning to this location. Food: 1 Service: 1 Atmosphere: 1 Order type: Takeaway Price per person: $20–30

Response from the owner a month ago

Thanks for letting us know, Jan Lopez. We take all feedback to heart and use it to do better. Reach out at https://wingstop.io/contact_us—we’d like the chance to turn this around and show you what a true Wingstop experience feels like.

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Octavio Garcialopez a month ago on Google

Great customer service, specially the young man and the lady, I'm a veteran and recommend this place they provided me with a veteran discount, is nice and feels great when someone appreciates our sacrifice for this beautiful country, thank you guys for your service also. Food: 5 Service: 5 Atmosphere: 5 Meal type: Lunch Price per person: $1–10

Response from the owner a month ago

Hi Octavio Garcialopez, your 5-star review made our day at Wingstop! We’re so glad you had an amazing experience and can’t wait to serve you again soon.

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+1 305-824-0900

Grubhub google.com

$$$$ Price range per person $10-$25

3685 W 18th Ave

Hialeah, Florida, USA

Address

3685 W 18th Ave, Hialeah, Florida, USA

4 more branches in Hialeah

Features

Delivery Takeaway Wheelchair accessible Сredit cards accepted Parking TV

Opening hours

SundaySun	10:30AM-12AM
MondayMon	10:30AM-12AM
TuesdayTue	10:30AM-12AM
WednesdayWed	10:30AM-12AM
ThursdayThu	10:30AM-12AM
FridayFri	10:30AM-12AM
SaturdaySat	10:30AM-12AM