Wingstop

Name: Wingstop
Address: 9124 E Main St Unit 6, Mesa, Arizona, USA
Telephone: +14808081458
Price range: $$
Rating: 2

126 votes

#583 of 1730 restaurants in Mesa

6 more branches in Mesa

ClosedOpens at 10:30AM

Updated 1 month ago

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Many reviewers note that you can eat nicely cooked boneless wings, chicken donair and crispy fries here. Food delivery is an important benefit of this restaurant. A number of visitors point out that the staff is friendly at this place. A lot of guests have noticed that the service is prompt. The enjoyable atmosphere makes a good impression on people. But Wingstop is not highly estimated by Google users who assigned it a below average rating.

Frequently mentioned in reviews

lunch food delivery dinner great service

poultry chicken boneless wings cajun fries completo chicken wings

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Ratings of Wingstop

Google

(2.6/5)

116

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Visitors' reviews on Wingstop

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analisa solis 2 months ago on Google

I ordered last week from this location and they didn’t even have order correct. ordered today but at wrong location (this location is closer to my job), didn’t want to give me refund or store credit. I did order again at closer location to me but still isn’t the point I see why they have low ratings This has happen to me prior at a location in Gilbert and they were really nice and had no problem in giving me refund. Price per person: $20–30 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 2 months ago

Hi analisa solis, we appreciate you taking the time to share this. Your experience matters to us, and we want to learn from it. Connect with us at https://wingstop.io/contact_us so we can make it right and bring you the flavor and care you deserve.

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Samantha Arends 5 months ago on Google

Cornelius was very accommodating and went above and beyond to make sure our dining experience was good. Super appreciative, amazing staff Service: 5

Response from the owner 5 months ago

Wings up, Samantha Arends! Thanks for the love and the perfect rating. We’re fired up to keep delivering bold flavor and great experiences every time you visit.

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Gisell Vega 9 months ago on Google

I had an extremely unprofessional and just rude experience at this Wingstop location due to the behavior of the manager named Leslie. I ordered a side of Hot Honey Dry Rub with my meal. When I got home, I realized I was given a sauce instead of the dry rub. I returned to the store, returned the sauce container, and asked for the correct seasoning that I had already paid for. Hot Honey Dry Rub is listed as a rub, not a sauce, and I frequently order it on the side because the tenders are often under-seasoned from this location. When I was given the seasoning, the container barely had any in it. I asked if it could be filled properly. She took it back and returned it with only a small amount added , still not even halfway full. Instead of simply correcting the mistake, Leslie insisted that I would need to pay again, treating it as if I were ordering an additional side . Another employee was willing to help resolve the issue, but Leslie stopped her and repeatedly emphasized that she was the manager and that it “couldn’t be done.” Definitely felt like she was on a power trip. She then asked me to give her the names of the workers who had previously given me the seasoning properly and said they would need to be addressed, which felt unnecessary and uncomfortable. Which honestly how would I know their names ? I had only asked her for her name because of how this was being handled. Leslie then asked why I was “making a big deal out of this,” even though I was just trying to get the item I had already paid for. Was left wondering why it couldn’t simply be done¿ Given how the situation was being handled, I asked Leslie if this was a power trip, as it felt unnecessarily escalated. She responded by asking if I was okay, rather than addressing the issue. The entire interaction felt unnecessary and confrontational & honestly uncomfortable. I was spoken to in a dismissive manner and even encouraged to “go ahead and leave a review,” which further shows the lack of professionalism from the manager Leslie. Which I typically don’t leave reviews but this situation honestly felt like I needed to. I chose not to argue and wished her a good night, but this was one of the worst customer service experiences I’ve had, especially coming from a manager . As I was leaving, Leslie watched me through the window and waved in a mocking, immature way. I also attempted to call the store 4-5 times before even returning & getting there , with no answer, and witnessed phone calls being ignored while inside the store. I will not be returning to this location and recommend getting wings at a local place instead! This level of behavior from management shouldn’t be happening. Food: 1 Service: 1 Atmosphere: 1

Response from the owner 9 months ago

Hi G, we appreciate you taking the time to share this. Your experience matters to us, and we want to learn from it. Connect with us at https://wingstop.io/contact_us so we can make it right and bring you the flavor and care you deserve.

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+1 480-808-1458

$$$$ Price range per person $10-$20

9124 E Main St Unit 6

Mesa, Arizona, USA

Address

9124 E Main St Unit 6, Mesa, Arizona, USA

6 more branches in Mesa

Features

Delivery Сredit cards accepted Takeaway No booking Wheelchair accessible

Opening hours