Wingstop

Name: Wingstop
Address: 110 Soscol Ave A, Napa, California, USA
Telephone: +17078253400
Price range: $$$
Rating: 2.6

155 votes

#153 of 460 restaurants in Napa

1 more branch in Napa

Open now 10:30AM - 12AM

Updated 22 days ago

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Among different things one can find food and interior at Wingstop

You will enjoy its food, especially good boneless wings, chicken sandwiches and garlic parmesan. Clients don't like lemonade at this restaurant. Wingstop provides food delivery for the convenience of its customers. The cute staff works hard, stays positive and makes this place wonderful. If you want to experience terrific service, you should go to this place. The pretty atmosphere gladdens visitors and attracts more guests. But people rate this spot below average on Google.

Frequently mentioned in reviews

takeaway food delivery great service lunch dinner

cheese chicken sandwiches fries garlic parmesan parmesan

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Ratings of Wingstop

Google

(2.4/5)

120

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Visitors' reviews on Wingstop

/ 117

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Vianey Perez 6 months ago on Google

Hello, I am writing to file a complaint regarding a delivery order I placed today at approximately 8:20 PM. Unfortunately, my experience was extremely disappointing. The order arrived incorrectly prepared, and we only realized the issue after we had already started eating part of it. Before going to the store, I attempted to call multiple times (around six calls), but no one answered. When I went to the restaurant, I explained the situation calmly. One employee initially told me they could remake the order, but I declined since I no longer wanted the food. I requested a refund instead. However, I was told that a refund was not possible. The situation became worse when the manager came out and spoke to me in a very unprofessional and disrespectful manner. He mocked me and said, “you already ate the food, how do you expect a refund?” This response was unacceptable. I am also a manager in the fast food industry, and I understand how customer service should be handled. When an order is incorrect, customers should be offered a fair resolution, including a refund when appropriate. I approached the situation calmly and respectfully, but I did not receive the same treatment. Instead of resolving the issue, I was only given a receipt and told to return the next morning to request a refund. It is not reasonable for me to have to spend additional time and money (gas) to fix a mistake that was not mine. I am requesting a full refund for my order without needing to return to the store again. I would also appreciate that this situation be reviewed to ensure better customer service in the future. Thank you for your time, and I look forward to your prompt response. Meal type: Dinner Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 5 months ago

Thanks for letting us know, Vianey Perez. We take all feedback to heart and use it to do better. Reach out at https://wingstop.io/contact_us—we’d like the chance to turn this around and show you what a true Wingstop experience feels like.

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Tadeo Borchardt 6 months ago on Google

Food: 5 Service: 5 Atmosphere: 5

Response from the owner 6 months ago

Hi Tadeo Borchardt, we appreciate the 5-stars and your trust in us! We’ll keep bringing the flavor, the energy, and the experience that keeps you coming back.

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Michael Druce 7 months ago on Google

My wife and I had lunch at Wingstop yesterday, reading the reviews on the way to the restaurant, we almost went somewhere else. We thought we would find out for ourselves. Nice at the restaurant, the manager took our order. The wings came out shortly after. 15 Parmesan and garlics wings, bone in with vegetables. The wings were succulent, juicy, meaty, hot and fresh. A far cry from what the reviews are saying. Our visit was very pleasant. Staff were very accommodating and genuine. Don’t always believe what you read. Swing buy and check it out for yourself. You won’t be disappointed. Meal type: Lunch Price per person: $20–30 Food: 5 Service: 4 Atmosphere: 4 Vegetarian options: Celery and carrot sticks. Dietary restrictions: None

Response from the owner 7 months ago

Hi Michael Druce, we appreciate the 5-stars and your trust in us! We’ll keep bringing the flavor, the energy, and the experience that keeps you coming back.

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+1 707-825-3400

DoorDash Grubhub wingstop.com

$$$$ Price range per person $20-$30

110 Soscol Ave A

Napa, California, USA

Address

110 Soscol Ave A, Napa, California, USA

1 more branch in Napa

Features

Wheelchair accessible Сredit cards accepted Delivery Takeaway Parking

Opening hours

SundaySun	10:30AM-12AM
MondayMon	10:30AM-12AM
TuesdayTue	10:30AM-12AM
WednesdayWed	10:30AM-12AM
ThursdayThu	10:30AM-12AM
FridayFri	10:30AM-12AM
SaturdaySat	10:30AM-12AM