Wingstop

Name: Wingstop
Address: 1229 N Grand Ave, Walnut, California, USA
Telephone: +19094448760
Price range: $$
Rating: 1.7

483 votes

#71 of 165 restaurants in Walnut

Open now 10AM - 12AM

Updated 1 month ago

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Do not go away without trying good chicken wings, garlic parmesan and parmo. Delicious lemonade is waiting for you at this restaurant. Food delivery is a big plus of Wingstop. Many guests consider the staff cheerful. The spectacular service is something these restaurateurs care about. According to the guests' opinions, prices are democratic. Visitors who come to this place note that the atmosphere is cool here. But this spot has been rated below average by Google.

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the lack of customer service

chicken cheese fries garlic parmesan parmesan buffalo wings crispy fries chicken tenders coated chicken

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Ratings of Wingstop

Foursquare

(6.7/10)

Google

(3.4/5)

233

Trip

Not rated yet

Facebook

(3/5)

Visitors' reviews on Wingstop

/ 158

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JADE HUA 3 months ago on Google

I received a coupon from my son’s school and went to the store to redeem it. The employee informed me that the store was no longer accepting the coupon and that I had to place the order through the app instead. I explained that I had successfully used the same coupon in the store just one week earlier, and the coupon clearly states that it can be redeemed in-store. However, the employee simply repeated that the store was not accepting it and said that she had already spoken with the manager. I then asked to speak with the manager directly. Unfortunately, the manager was extremely rude and unprofessional. He refused to explain why the coupon was being rejected and repeatedly raised his voice, saying, “Do you understand?” When I responded that I did not understand and was simply asking for an explanation, he continued to be dismissive and walked away without addressing my concerns. I then asked for his name, but he refused to provide it. During this interaction, another female employee stood nearby smirking, which made the situation even more disrespectful and upsetting. What disappointed me most was not the coupon itself, but the way I was treated. If there has been a change in coupon policy, I would have appreciated a clear explanation. Instead, I was met with hostility, disrespect, and a complete lack of customer service. I complaint that over instagram. I attached the picture what they said. This is not just poor customer service — it feels like deceptive advertising. Customers should not be encouraged to use a coupon and then be told it is invalid when they try to redeem it. The lack of consistency between your corporate office, store staff, and social media support is unacceptable. I have already contacted corporate and filed a complaint. They confirmed that the coupon is valid for in-store use. Now I would like to see whether Wingstop will properly investigate this matter and address the issue. Service: 1 Atmosphere: 1

Response from the owner 3 months ago

Hi JADE HUA, we appreciate you taking the time to share this. Your experience matters to us, and we want to learn from it. Connect with us at https://wingstop.io/contact_us so we can make it right and bring you the flavor and care you deserve.

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Jim M 3 months ago on Google

Avoid this location. We had coupons that were not accepted. Was told they were “online only”. After we ordered our combos, we were told that they don’t come with drinks? Even though the menu said a combo is wings, fries, and a drink. I pointed to the menu and the guy behind the counter said “I can’t control that, my computer doesn’t say drinks in a combo.” Price per person: $30–40 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 3 months ago

Thanks for letting us know, Jim M. We take all feedback to heart and use it to do better. Reach out at https://wingstop.io/contact_us—we’d like the chance to turn this around and show you what a true Wingstop experience feels like.

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Nuttawan K. (cherry) 3 months ago on Google

Nice clean restaurant and have a tasty chicken and fries.

Response from the owner 3 months ago

Hi Nuttawan K. (cherry), thanks for showing love to Wingstop! We’re thrilled you had a great experience and already focused on delivering that full 5-star experience when you’re back.

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+1 909-444-8760

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$$$$ Price range per person $10-$25