YOUTEI

Thank you for pointing this out.Our staff strives to serve drinks and food to customers as quickly as possible.However, we apologize for the delay in serving the food and making our customers wait this time. We are very sorry. I checked and was able to confirm the date of the delay. I have instructed the person in charge and the staff in charge of drinks.This kind of thing should never happen again,so we will review the time it takes to serve drinks and make improvements. We will strive to provide even better service in the future,so please come visit us again.

We would like to respond to your inquiry. Our staff reported that when you visited our store around the same time last season you behaved in a demanding and aggressive manner toward them. When you visited again this year several staff members who were also present last year recognized you and this information was shared among our team. For this reason we were already aware of your presence. Regarding the current matter we are unable to disclose security camera footage to third parties due to the need to protect the privacy of other customers . Therefore we proposed that the footage be reviewed only under the supervision of the police. You stated that you were scheduled to return home the following day and that the police were unable to respond. However should you not have contacted the police on the day your jacket went missing? You returned two days later and said there was not enough time to address the matter but we are not able to be aware of or manage individual customers schedules. The owner was not involved in this matter as they were not present at the time. However it is common and standard practice that security camera footage cannot be disclosed to third parties without the involvement of a public authority and we acted in accordance with this rule. There are matters outside of our jurisdiction that we cannot accommodate. If you are unable to understand or accept this we may have no choice but to refuse your future use of our establishment. Thank you for your understanding.