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Response from the owner
4 months ago
Thank you so much for visiting us and for taking the time to share such a detailed review. We truly appreciate the 5-star rating and your encouraging words; it means a lot to a local business like ours in Cherryland. We are thrilled to hear you enjoyed the Banana Marquesita (our crispy crepe)! Regarding your feedback, we’d love to share some context to help your next visit—and that of other first-timers—be even smoother: Our Menu & Identity: As a traditional Mexican Botanería, we take pride in serving authentic treats. We keep the original Spanish names to honor the tradition of each dish, though we include detailed ingredient lists in English to help everyone decide. Our Bionico, for example, is traditionally served with our signature house-made sweet cream (crema dulce) rather than yogurt. We believe this is what makes our flavors unique! The Ordering Process: We apologize for any confusion at the counter. Our team was eager to assist you immediately, which is why they greeted you right away. Since our Marquesitas are made to order and are very delicate (think of them as a thin, crispy waffle cone), they are best enjoyed whole to maintain their structure. Cutting them once they are crispy can indeed cause them to crumble, which is likely what caused the mess—we’ll make sure to communicate this better next time! Service & Language: We are a family-oriented team, and while some of our staff are primarily Spanish speakers, we always have someone available to bridge the gap. We appreciate your patience as we coordinated to ensure your order was understood. We know that visiting with little ones can be a whirlwind, and we admire your dedication to getting them a special treat! We’re constantly working on improving our signage to make our "sweet vs. savory" sections even clearer for everyone in our community. We look forward to seeing you and your girls again soon for another round of authentic Mexican snacks!.