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Response from the owner
6 months ago
Hello Sir Ef, We sincerely apologize for the inconvenience and for the experience you had during your visit. Please know that this does not reflect the standard of service we are committed to providing.While this was an isolated incident—partly due to a newly assigned cashier and a brief absence of our manager attending to our new branch—we fully acknowledge that this should not have affected your experience.Rest assured that we are taking immediate corrective actions to ensure this will not happen again. Your feedback is very important to us as we continuously strive to improve.We will personally reach out to arrange your refund at your convenience, either via GCash or through personal delivery.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.Warm regards,Zenella Restaurant