Zingara, menu

Dear Zoe, Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. On busy evenings, particularly during the festive season, we operate a strict one-in, one-out policy to ensure the safety and comfort of everyone inside. While we understand it can be frustrating to wait, our staff aim to manage the situation as fairly as possible. We’re sorry if this wasn’t reflected during your visit. Regarding your concerns about other guests being admitted, we recognise how this might have seemed unfair. However, there are instances where pre-booked tables or specific reservations are given priority, which may explain what you observed. The behaviour you described from our team, if accurate, is completely unacceptable and not reflective of our usual standards. We’ll be conducting an internal review to address these claims and ensure all staff maintain professionalism, even under pressure. We deeply regret that your experience fell short and would like to invite you to reach out to us so we can look into this matter further. Your feedback is invaluable in helping us improve. We hope you’ll consider giving us another chance in the future.

So pleased you like the sizzling fajitas! ️