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Response from the owner
a month ago
Dear Jim, Thank you for sharing your feedback. We are sincerely sorry to hear that your experience did not meet your expectations and that you felt unwelcome. This is definitely not the standard of hospitality we aim to provide.We always strive to welcome guests from all over the world, regardless of the language they speak. Operating a local restaurant means our staff might not always be perfectly fluent in English, but language barriers should never result in a lack of courtesy. We will look into this with our team to ensure every guest feels valued and respected.Since you own a home in the beautiful Sibillini mountains, we would love to have the opportunity to change your mind. If you decide to visit us again, please let us know so we can personally welcome you and ensure you have a pleasant evening. Warm regards, Il Coccio
