itsu - Bath

Name: itsu - Bath
Address: 43 Stall St, Bath, England, United Kingdom
Telephone: +441225939426
Price range: $$
Rating: 4.6

364 votes

#219 of 547 restaurants in Bath

ClosedOpens at 10:30AM tomorrow

Updated 22 days ago

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After you have seen Bath Street, visit this restaurant. Japanese cuisine provides flavorsome meals at itsu - Bath. Take your beloved with you to have good coconut chicken, filet américain and miso soup.

This place is good for visitors who have dinner on the go because they can order food as a takeaway. The courteous staff reflects the style and character of this spot. Professional service is something guests agree upon here. Prices at this restaurant claim to be fair. The cozy atmosphere makes a positive impression on reviewers. The average rating of itsu - Bath on Google is 4.1.

Frequently mentioned in reviews

sushi and Sashimi Lunch

chicken Teriyaki

menu or section

quick service

clearly labelled vegetarian

reasonable price

food delivery lunch dinner

coconut chicken

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Ratings of itsu - Bath

Foursquare

(6.8/10)

Google

(4.1/5)

355

Trip

(4.4/5)

Visitors' reviews on itsu - Bath

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Jesse 5 months ago on Google

Okay so I would give a 1* review for today but previously they have been good so that would feel mean. We ordered from JustEat and the food quality was awful (we ordered vegetarian sharing platter, vege. gyozas and 2 drinks). The sushi seemed ancient and questionable. The miso soup part was just misogyny paste (on previous delivery orders, misogyny soup came with dehydrated tofu and spring onions). The edamame also seemed old. The gyozas were obviously microwaved. One of our group of 3 ate one gyoza, then settled on a sandwich with a little edamame instead for dinner. Also the delivery was lengthy, ETA 25 mins and it took 45-50 mins (most time at restaurant, driver was quick). We hoped that meant the platter was being made fresh... *sigh* Meal type: Dinner Price per person: £10–20 Food: 2 Service: 2 Vegetarian offerings: Clearly labelled vegetarian dishes Vegetarian options: Essentially Japanese fast food. Today's delivery has shaken my confidence in Bath's Itsu, but I heard the parent company has changed so if other Itsu experiences are poor, I may begin to avoid the whole chain. I won't trust by delivery again, but in the restaurant you can see before you buy and miso soup is way better enjoyed there.

Response from the owner 4 months ago

Thank you for your review, Jesse. We’re really sorry to hear about your experience - this isn’t the quality we aim to deliver here at itsu. We’d really like to look into this further, so please write to us with a few more details and we’ll take this up with the team.

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abigail macfarlane 7 months ago on Google

I had such a great experience at Itsu, and I just have to give a special shoutout to Shaun for the amazing service. From the moment I walked in, he was welcoming, friendly, and genuinely attentive. He took the time to make sure everything was perfect with my order and made the whole experience feel personal rather than rushed. It’s rare to come across someone who clearly takes pride in what they do, but Shaun absolutely does. His positive attitude and professionalism really stood out and made my visit even better. Customer service like that makes all the difference. Thank you, Shaun, for going above and beyond - I’ll definitely be back! Food: 5 Service: 5 Atmosphere: 5

Response from the owner 5 months ago

Thank you so much for your wonderful review, Abigail! We’re so pleased to hear Shaun made your visit so welcoming, her friendly, attentive service really stood out, and she’ll be pleased to see your kind words. Thanks again, and we hope to see you back soon!

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ABHIJITH P S 8 months ago on Google