B
Response from the owner
26 days ago
Thank you so much Scott for sharing this with us , and we’re truly sorry about what happened. We completely understand how upsetting and frustrating this must have been, especially when your wife’s dairy allergy and your son’s gluten-free request were clearly noted on the order.We take allergies very seriously, and this is absolutely not the experience we want for any of our guests. I've already spoken with our entire kitchen team and our Kitchen Manager about what happened and reinforced how important it is to carefully check and follow every allergy and dietary request. We’re taking this seriously and doing everything we can to make sure it doesn’t happen again.We really appreciate that you’ve been longtime fans of Bareburger and have continued to order from us. We hope you’ll give us another chance to make things right and show you the care and attention your family deserves.