B
Response from the owner
4 months ago
Dear Robbie Mercer, Thank you for taking the time to share your experience with us. I'm sorry to hear that your visit to Burger Village did not meet your expectations. We appreciate your feedback regarding the appetizers and the grilled cheese sandwich. It is definitely concerning that you received the sharable size instead of the single portion you ordered, and the presentation of our burgers should accurately reflect what we advertise. I understand that the quality and value you received didn’t align with what you anticipated based on our photos, and I apologize for any confusion regarding the grilled cheese. Additionally, I am sorry to hear that one of your burgers needed to be remade. Your feedback is invaluable, and we will take it into consideration as we continually strive to improve our offerings. If you have any further details you'd like to share or discuss, please feel free to reach out. Thank you once again for your insights. Best regards, Burger Village Team