Burger Village

Hi Sara Milham, thank you for the wonderful feedback! We’re thrilled that our team helped make your husband’s birthday celebration so special. It’s wonderful to hear that you enjoyed the food, gluten-free options, relaxed atmosphere, and music, along with the thoughtful touches from our staff. We appreciate you recognizing our team’s friendly, attentive service and are so glad your party had such a memorable evening. We can’t wait to serve you again!

Thank you for your feedback. We’re sorry your experience did not meet expectations. We did speak with the server regarding your visit before responding. He informed us that the concerns about the spider and cockroach were not mentioned during your visit. If we had been made aware at the time, we would have addressed them immediately. We also confirmed that your sister’s burger was not charged due to the issue with her order. We would like to clarify that when your food was served, there were no insects present on the plate. It is possible that something may have entered the area afterward. Also, the photo of the cockroach shared appears to be from the front entrance area, not next to your table. We also sincerely appreciate you taking the time to visit us and share your First review on Google. It’s disappointing for both you and us that your experience was not a positive one, and we regret that we did not meet your expectations on this occasion. Thanks

Dear Robbie Mercer, Thank you for taking the time to share your experience with us. I'm sorry to hear that your visit to Burger Village did not meet your expectations. We appreciate your feedback regarding the appetizers and the grilled cheese sandwich. It is definitely concerning that you received the sharable size instead of the single portion you ordered, and the presentation of our burgers should accurately reflect what we advertise. I understand that the quality and value you received didn’t align with what you anticipated based on our photos, and I apologize for any confusion regarding the grilled cheese. Additionally, I am sorry to hear that one of your burgers needed to be remade. Your feedback is invaluable, and we will take it into consideration as we continually strive to improve our offerings. If you have any further details you'd like to share or discuss, please feel free to reach out. Thank you once again for your insights. Best regards, Burger Village Team