Chick-fil-A

Hi there David! Thank you so much for your thorough review. We apologize for the issues that you've been having with us, and thank you for bringing it to our attention. In the case of the delivery issue, we do try to make those delivery order issues right as often as possible with minimal impact to our delivery customers, but sometimes we don't have the staff available to be able to deliver the corrected item. While we do strive to correct mistakes in a timely manner, our team should also be apologizing for any mistakes and trying to make it right. Once again, we apologize for the lapse in customer service, and thank you for giving us this feedback so we know to do some retraining with our whole team on what to do in these situations.

A Rob, thank you for taking the time to share your feedback with us about your recent restaurant experience. Providing a great experience at Chick-fil-A is always our goal. Unfortunately, it sounds like that just didn't happen this time. While we strive to make sure that all of our food is prepared to Chick-fil-A standards, it seems that in this circumstance we did not meet expectations. We would love a chance to make this right for you. If you could contact us at cfareston@gmail.com with your name and receipt number, we would love to talk about possibly replacing those items that were not up to our standard. Thank you again for sharing your feedback. We hope you'll see it making a difference on your next visit.

Thank you Chase! We will pass your compliment on to Carson We're sure it will make his day!