Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 12060 Cherry Hill Rd, Silver Spring, Maryland, USA
Telephone: +13015860430
Price range: $
Rating: 4.2

1250 votes

#6 of 29 BBQs in Calverton

#15 of 98 Mexican restaurants in Silver Spring

4 more branches in Calverton

ClosedOpens at 10AM

Updated 1 month ago

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Mexican cuisine is served at this fast food. Being at Chipotle Mexican Grill, taste perfectly cooked steaks, burrito bowl and black rice. Delicious lemonade gets positive reviews.

This place provides food delivery for the convenience of its clients. Terrific employees at this spot can show how much they like their visitors. A lot of guests think that the service is decent. Here you will pay affordable prices. The calm atmosphere has been highlighed by the clients. But this fast food has been rated below average by Google.

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Ratings of Chipotle Mexican Grill

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Google

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(3.3/5)

Facebook

(4.3/5)

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The reviewer 2 months ago on Google

This location is horrible. First, the food was terrible — everything was cold, the rice was dried out, and the beans were cold too. It seemed like the food had been made hours earlier. The bathrooms were disgusting. There were poop stains, toilet paper everywhere, and it honestly looked worse than a high school bathroom. I spoke to the manager, Adanis, about it and politely asked if the bathrooms could be cleaned. She smiled and acted like she didn’t understand English, That was very rude and not good customer service at all. She also told me that if I left a 5-star review, I would get a free drink and 10% off. I don’t think businesses should be bribing customers for good reviews. Another issue is that they don’t clean the tables, they never have forks, toilet paper, hot sauce, or basic supplies available. There are spills and stains everywhere, and nobody cleans them up. Overall, this place was a horrible experience. I would not recommend coming here. Meal type: Lunch Price per person: $30–40

Response from the owner 2 months ago

Hi, we always strive for hot, fresh food, a sparkling clean restaurant, and top-notch customer service, so we're deeply concerned to hear about your experience. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us

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Silver Dude 3 months ago on Google

I don’t usually write reviews unless I feel it’s necessary, but this experience left me with no other way to communicate what’s going wrong here. The biggest issue has been inconsistent pricing for the exact same order. I was being charged different amounts on different visits with no explanation. Interestingly, once I brought it up and questioned it, the price suddenly became consistent. That alone raises concerns about how pricing is being handled. On top of that, the service has been disappointing—specifically from one female employee I’ve encountered on multiple visits. Both times, her behavior came across as dismissive and rude. She would hand items over while looking away, as if she didn’t want to engage at all. On another occasion, I had to wait for extra protein; after standing there for a while, she finally called me up only to slide it across the counter without a word. It wasn’t even busy, so there was no obvious reason for the attitude. I’m not expecting exceptional service every time, but basic courtesy and consistency should be standard. Right now, this location is falling short on both. Price per person: $10–20 Food: 5 Service: 1 Atmosphere: 2

Response from the owner 3 months ago

This is not what you should ever expect at Chipotle, Silver. We're on the case. Please reach out at https://www.chipotle.com/contact-us so we can have our guest care team get in touch with you.

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Jameelah Mclendon 3 months ago on Google

Me and my family have been visiting this Chipotle since it opened. We have lived right down the street since 2012. The customer service at this location sucks, and I’m highly disappointed with the service we received. The entire line treated us poorly, like our business was unwanted. I have never experienced such disrespect at this location before. The whole line’s attitude was terrible and truly unacceptable. The cashier was super nice he even said “thank you” and “have a great day.” Me and my brother walked in laughing and smiling while having a conversation. As we walked up, one of the employees immediately said, “What do you want?” which was extremely rude. The fajita peppers were very low, basically just a small corner left. I asked if I could get fresh peppers, and the lady insisted they were fresh, just overcooked. Then, as we got closer down the line, she said something in Spanish and laughed with the lady who claimed to be the manager. They laughed the entire time we were ordering our food and had negative expressions on their faces the whole time. I didn’t understand the joke, but the behavior was completely unacceptable. As we were checking out, I asked the cashier who the manager was because the lady who was overly rude also threw only one salad dressing in the bag after asking how many we wanted. I clearly stated two each. She then said her name was “Adonis.” Again, this was the worst customer service we have ever experienced at this location. Please fix this problem because this behavior is not okay. I use this Chipotle for catering orders and more, but I will not be supporting this location again until something is done. Multiple people have already stated that the customer service at this location is terrible, and that’s unacceptable. Meal type: Dinner Price per person: $20–30 Food: 1 Service: 1 Atmosphere: 1

Response from the owner 3 months ago

We’re sorry to hear you didn't have the best experience with our team, Jameelah. You should always expect great service from everyone at Chipotle. Please reach out to us at https://www.chipotle.com/contact-us so we can have our guest care team get in touch with you.

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+1 301-586-0430

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Mexican, Fast food, Vegetarian options

$$$$ Price range per person $10-$20