CoCo Bubble Tea

Hi TS, Thank you for taking the time to share your feedback. We sincerely apologize for your experience, especially since this happened to you twice. We understand how frustrating it must have been to order tapioca boba and not receive it. We have shared your feedback with our team and have reminded all of our staff to pay closer attention to each customer's order and specific requests during preparation. Your comments are very valuable to us and will help us improve. We sincerely apologize again for the inconvenience and hope you'll give us another opportunity to serve you. We would love the chance to provide you with the experience you expected. Thank you for your understanding, and we hope to welcome you back soon.

Thank you for the fantastic review! We're delighted to hear you enjoyed our drinks. Your kind words make our efforts worthwhile!

As i mentioned to you. For milk tea we has to put ice and shake it until it cools down.unless if you order a warm or hot one. We just fill with hot water. For no ice, Because is Florida, the weather is hot, so when customers order no ice we always leave a room. When you order your drink, you said regular. When we start making it, you change your mind. Is nothing about a penny pitch. Is just our policy. We remind all our customers no ice will leave a room. But you ask for regular when you order. There is nothing I can do.