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Response from the owner
6 months ago
Thank you for your feedback, Dian, and for sharing your experience with us. We are truly sorry for the inconveniences you encountered during your stay. The situation regarding the uncleaned room and the level of room service you described do not reflect the standards we aim to provide, and we sincerely apologize for this. We also regret the misunderstanding at reception regarding your request for cutlery, as well as the lack of support offered at that moment. This is not the level of hospitality we strive for. Your comments have been shared with our team, and we will take the necessary steps to improve our services. We appreciate your feedback and hope to have the opportunity to offer you a much better experience in the future.