Dairy Queen Grill & Chill

Name: Dairy Queen Grill & Chill
Address: 4605 E Maryland St, Decatur, Illinois, USA
Telephone: +12178649610
Price range: $
Rating: 2.6

546 votes

#39 of 200 fast food in Decatur

3 more branches in Decatur

Open now 5:30AM - 10PM

Updated 2 months ago

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The interior of Dairy Queen Grill & Chill

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Dairy Queen Grill & Chill provides a selection of desserts

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At this fast food, guests can have perfectly cooked chicken strips and tasty sandwiches. The cooks here prepare good sundaes and nicely cooked biscuits. At Dairy Queen Grill & Chill, you can get a takeaway. The cute staff welcomes visitors all year round. Terrific service is a strong point that plays a great role for the success of this place. From the guests' viewpoint, prices are reasonable. You will certainly like the comfortable atmosphere. But this spot hasn't received a high rating from Google users.

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Ratings of Dairy Queen Grill & Chill

Zomato

(3.1/5)

Foursquare

(5.7/10)

Google

(3.9/5)

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Visitors' reviews on Dairy Queen Grill & Chill

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Leslie Campbell 3 months ago on Google

I came in on my lunch hour and was dispointed by the staff and lack of attentiveness. I stood in line for several moments behind one gentleman. I watched several staff members walking around and while I understand they have secondary duties, not one of them acknowledged me. Not a smile, not "we'll be right with you." Nothing! I finally heard a female voice say, "Have you been helped?" To which the gentleman in front of me replied he had been but there were people waiting behind him. After another several moments a woman, older, with glasses and long hair, I presume a "manager" came walking by shoving a trash can. She stopped at the register, took my order. Finally. I understand everyone is assigned to different stations and busy, but at least ACKNOWLEDGE your customer. The manager making dilly bars, 3 feet away, never looked at the counter. Have some AWARENESS DQ! Food: 3 Service: 1 Atmosphere: 3

Response from the owner 3 months ago

Leslie, we are so sorry to learn of your concerns. Please reach out to us at http://bit.ly/1qWPR4a so that we can route your concerns to the franchise owner of this restaurant for you. - DQ Fan Relations Team

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Cheryl Jackson 4 months ago on Google

Poorly managed. Lots of workers standing around. One was putting up his greasy hair in a pony tail. Did not go and wash hands. Orders were not correct and very slow Meal type: Other Price per person: $30–40 Food: 3 Service: 1 Atmosphere: 1

Response from the owner 4 months ago

Cheryl, we are so sorry to learn of your concerns. Please reach out to us at http://bit.ly/1qWPR4a so that we can route your concerns to the franchise owner of this restaurant for you. - DQ Fan Relations Team

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arianna jenkins 5 months ago on Google

Don’t go here everytime I come here it’s no hey how you doing ? They make you wait 30 mins before even saying anything.. They need more workers the service absolutely suck Service: 1

Response from the owner 5 months ago

We're sorry to hear you did not have a great experience with our team, Arianna. We appreciate your feedback and are always listening to our customers. We hope you give us another chance and visit us again. - DQ Fan Relations Team

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+1 217-864-9610

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Fast food

$$$$ Price range per person $1-$10