Diablo Rooftop

We appreciate your feedback and are disappointed to hear that your visit did not meet expectations. While we’re pleased that our staff delivered friendly and polite service, we regret that the food quality did not reflect our standards.Receiving a steak cooked incorrectly, lacking flavor, and served with cold sides is unacceptable, and we sincerely apologize. This feedback has been shared with our culinary team so it can be addressed.We understand how frustrating parking can be and appreciate you mentioning it as part of your experience. The hotel does offer valet for $25 per car, self-parking $25, and free street parking.Thank you for bringing this to our attention. Guest feedback like yours helps us improve, and we hope to have the opportunity to do better in the future.

Thank you for sharing your feedback, Karina. We’re sorry to hear about your experience, as this is not the level of service we aim to provide to our guests. To have wait such a long time for our server to come back to ask if you wanted to order food is unacceptable. The confusion with our menu is certainly not acceptable, and we appreciate you bringing this to our attention so we can address it with our team.

Thank you for taking the time to share such a detailed review. I’m truly sorry to hear that your experience didn’t reflect the atmosphere and hospitality we aim to provide. Your feedback highlights several areas where we fell short, and I appreciate you bringing them to my attention.I’m disappointed that you were not greeted promptly upon arrival and that the seating and temperature adjustments affected your comfort. That’s not the level of attentiveness we expect from our team. I’m also sorry that the drinks and dishes you ordered didn’t meet your expectations. We will be reviewing both preparation and consistency with our culinary and bar teams.The confusion regarding room‑charging should not have happened, and I apologize for the mixed messaging. We’ll be reinforcing our procedures with staff to ensure clarity for hotel guests moving forward.Lastly, I’m especially concerned to hear about the interaction that made you feel uncomfortable. Every guest should feel welcomed and respected at all times, and I will be addressing this directly with the team.Your feedback is incredibly valuable as we continue working to elevate the overall guest experience. I hope we’ll have the opportunity to welcome you back and provide the level of service and hospitality you should expect from us.