Garden View

Hello Tracy, we’re sorry to hear this. A 90-minute wait is very unusual for us, and we would like to investigate what happened. Could you please tell us what time you arrived, where you were seated, whether it was dine-in, takeout, or an online order, and what food you ordered? These details will help us verify the situation. Thank you. I believe I remember your order. Before your order, we had a large takeout order, and about 20 customers arrived at the same time. We did our best to serve everyone, but I sincerely apologize for the long wait. We hope to see you again, and I hope we can impress you with better service next time. Thank you.

Before anything, I believe your review is not completely fair. The 1-star review is okay, I understand, and I’m not upset about that. But honestly, what I was trying to do was help more people see the situation so more people could support your family and share the fundraiser as well.This morning the fundraiser was around $9,000, and by today it had gone up to around $16,000. A lot of my customers were sharing the posts and trying to help. That was truly my intention from the beginning.But there’s no problem. I already deleted the posts I made on Facebook, removed everything from my page, and I’m no longer posting anything about your family. I’m sorry for the misunderstanding and the poor communication.Your dad or your friend sent me many messages on Facebook. I didn’t respond, and honestly I haven’t even listened to the audio messages. Still, there is no hard feeling or retaliation toward any of you.I also understand that everyone is very emotional and sensitive right now because of everything that happened. Social media unfortunately works by people sharing posts and spreading information from person to person. But if you think I was trying to benefit from your family’s pain, then you misunderstood my intentions. I did it with a good heart, not with bad intentions.And again, I already deleted everything I posted on Facebook.