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Response from the owner
3 months ago
Thank you very much for choosing our restaurant. We sincerely apologize that we were unable to meet your expectations, especially considering you chose us for such an important occasion. Regarding the temperature control and serving method of the dishes you pointed out, this is something that should never have happened, and we deeply regret it. Furthermore, we apologize again for our inadequate response in replacing the dishes, which caused you discomfort. We also take the spelling mistake on the message plate very seriously, as it spoiled a precious moment for you, and all of our staff take it very seriously. Based on your feedback, we will review our cooking and serving systems and services to prevent recurrence. Once again, thank you very much for providing us with your valuable feedback. If you give us another opportunity, we will strive to welcome you back in an improved state.