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Response from the owner
21 days ago
Dear Gretchen, thanks for the ZERO stars. I am really trying to remember yelling at customers tonight but I have no recollection of it. I did have to raise my voice to my staff members a couple of times (it was a very busy and hectic NFL Sunday, not sure you refer to any of those situations) but no customers were involved in my “yelling“. So, please would you specify it here? You can edit your comment to help me out. I am the business owner and I take criticism seriously. Especially if it concerns me personally. I do apologize if I offended you or if I seemed hostile to you. I am so not that type of person though. So, please help me out and let me know. Your comment is just a bit too generic and I am not sure if it refers to me or to our bar., or you are just making this up. Kind regards, Dimitri The Highlander Pub Rome