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Response from the owner
5 months ago
Hi, thank you for taking the time to leave us a review. We’re sorry to hear about your experience and that you didn’t enjoy your drink. Would you mind letting us know what drink you ordered? We take pride in serving balanced drinks that highlight the coffee, and we’d like to make sure everything is working as it should on our end. Regarding the cost of the extra shot, our system doesn’t allow us to ring in the “Add Shot” modifier on its own without a drink, which is why our barista charged for a standalone double shot. We understand how that could be frustrating, and we appreciate you bringing it to our attention. We’ll be speaking with our team about this situation and looking into a solution so it doesn’t happen again.