Merchant Madison

Thank you so much for the wonderful review! We’re thrilled to hear you had such a great experience from the moment you walked through our doors. It’s fantastic to know the service, food, and overall hospitality made such a positive impression. We’re also especially grateful for your comments about our accessibility. Creating a welcoming experience for all of our guests is incredibly important to us, and we’re so glad that was part of your visit. Thank you for your continued support. We truly appreciate you taking the time to share your experience and look forward to welcoming you back again soon :)

Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience, especially after making the trip from Chicago and looking forward to a great dinner with us. What you described regarding the steak preparation, food temperature, seasoning, delayed beverages, and lack of attentiveness from our service team is not acceptable and not reflective of the standards we strive to uphold. We never want our guests to leave feeling disappointed, particularly after investing their time, money, and travel to dine with us. We have shared your feedback directly with our Leadership, Kitchen, and Service Teams and will be reviewing the details of your visit internally so we can understand where we fell short and address these issues appropriately. We would sincerely appreciate the opportunity to make this right and hopefully welcome you back for a much better experience. Please reach out to us directly at managers@merchantmadison.com so we can follow up personally. Thank you again for your honesty and for bringing these concerns to our attention.

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the mac and cheese and had a good overall experience. We also appreciate your feedback regarding the menu selection. Thank you again for joining us, and we hope to welcome you back again soon.