N
Response from the owner
5 months ago
Nancy, thank you for your honesty. Yes, we fell short. When someone visits seeking a special gift or anything else, they should feel welcomed, supported, and offered help right away. I apologize that this was not your experience. Our business is built on handmade quality and excellent service. What you described does not reflect our standards, and I appreciate you bringing it to our attention. We are committed to doing better and would sincerely value the chance to make things right. Please don't hesitate to contact me, Emmie - the owner – and I will gladly assist you.