Quattro Italian Restaurant

Thank you for taking the time to leave your feedback.We feel it is important to provide the full context so that readers have a balanced understanding of what happened.When you sat down, you informed us that you have a shellfish allergy. Our manager came over personally to explain our food safety procedures and reassure you that the lasagne would not pose a risk to your allergy and could be prepared safely. He took the time to explain this on several occasions, but despite his efforts, you did not appear to accept his explanation. Having been in hospitality for over 40 years, we are highly experienced in managing allergen requests and are fully confident in our food safety procedures.During this time, you ordered two Pinot Grigio’s and remained at your table for around 30 minutes before leaving. As a gesture of goodwill, we chose not to charge you for your drinks.We are disappointed that these parts of the experience were not reflected in your review, particularly the suggestion that our management acted inappropriately or that racism played any part in the interaction. We respectfully disagree with that characterisation, as it does not reflect the events or the values of our business.Our restaurant is proud to have a diverse, multinational team, and we are committed to treating every guest with respect, professionalism and care.We genuinely wish you all the best and thank you again for sharing your feedback.